Privacy Policy

About This Policy

TalkEAccog Pty Ltd (ABN: 12 345 678 901) ("we", "our", "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us in any capacity.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Company information and job title
• Communication records and correspondence
• Website usage data and preferences
• Technical information (IP address, browser type, device information)
• Cookie data and tracking information

How We Collect Information

• Directly from you: When you contact us, subscribe to newsletters, or use our services
• Automatically: Through website cookies, analytics, and tracking technologies
• Third parties: From business partners, referral sources, or public records

How We Use Your Information

We use your personal information for the following purposes:

1. Service Delivery: To provide AI consulting and neural network solutions
2. Communication: To respond to enquiries and provide customer support
3. Marketing: To send newsletters, updates, and relevant service information
4. Website Improvement: To analyse website usage and enhance user experience
5. Legal Compliance: To meet regulatory requirements and legal obligations
6. Business Operations: For accounting, record-keeping, and internal processes

Information Sharing and Disclosure

We may disclose your personal information in the following circumstances:

Overseas Disclosure

Your personal information may be disclosed to recipients located outside Australia, including:

• Cloud service providers (primarily in United States and European Union)
• Software and analytics services
• International business partners and consultants

When disclosing information overseas, we ensure recipients provide adequate protection through contractual arrangements or by only using countries with adequate privacy protections.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and vulnerability assessments
• Staff training on privacy and security practices
• Incident response and breach notification procedures

Your Rights

Under the Privacy Act 1988, you have the following rights:

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to improve your website experience. You can manage cookie preferences through our cookie banner or browser settings.

For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this privacy policy from time to time. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services constitutes acceptance of any changes.

Contact Us

For questions about this privacy policy or our privacy practices, contact us:

Complaints Process

If you have concerns about our privacy practices:

1. Contact our Privacy Officer at [email protected]
2. We will investigate and respond within 30 days
3. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au